PHYLORENA Returns Policy

At PHYLORENA, we are committed to ensuring your satisfaction with every purchase. Please review our returns policy carefully to understand our practices concerning returns, refunds, and exchanges.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• Items must be returned within 30 days of receipt.
• Items should be in their original packaging, unused, and with all tags attached.
• Proof of purchase is required.

Non-Returnable Items

Please note that certain items are non-returnable:

• Gift cards
• Customized or personalized items
• Items marked as final sale

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service at [email protected] to request a return authorization.
2. Once approved, pack the item securely and include a copy of your proof of purchase.
3. Ship the item to our returns department at the following address:
   PHYLORENA Returns
   123 Business Parkway
   Suite 200
   Metropolis, NA 12345

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be processed within 10 business days, and a credit will be applied to your original method of payment.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item. This ensures you receive the correct product as quickly as possible.

Contact Us

If you have any questions about this Returns Policy, please contact our customer support team at [email protected] or call us at (555) 867-5309.

Thank you for choosing PHYLORENA!